Privacy Policy

Information We Collect

Moments Happiness casino hotel collects various types of information to provide you with the best possible service and experience. This includes personal identification information, contact details, and payment information when you make reservations or inquiries through our website.

• Personal Information: Name, email address, phone number, and postal address
• Booking Information: Reservation details, room preferences, and special requests
• Payment Information: Credit card details processed through secure payment gateways
• Communication Data: Email correspondence and phone call records for service purposes

How We Use Your Information

We use the collected information for various purposes related to our casino hotel operations:

• Processing and confirming reservations at our casino resort
• Providing customer service and support
• Sending booking confirmations and pre-arrival information
• Improving our website, products, and services
• Complying with legal obligations and industry regulations
• Marketing communications, where you have consented to receive them

Data Protection

At Moments Happiness casino hotel, we implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our privacy practices are designed to comply with New Zealand privacy laws and international data protection regulations.

• Secure socket layer (SSL) encryption for data transmission
• Restricted access to personal information within our organization
• Regular security assessments and updates
• Secure storage systems with backup protocols

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy or as required by law. We may share information with:

• Service providers who assist in operating our website and business
• Payment processors for transaction completion
• Regulatory authorities when required by law
• Business partners in the event of a merger or acquisition

Casino Hotel Specific Privacy Considerations

Given the nature of our business as a casino hotel, we maintain enhanced privacy protocols. Our private casino salon and exclusive services require additional discretion and data protection measures. We implement:

• Enhanced confidentiality agreements for staff handling guest information
• Restricted access systems for guest data within our casino resort
• Specialized handling of VIP and high-profile guest information
• Secure communication channels for sensitive booking details

Your Privacy Rights

You have certain rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Objection: Object to processing of your personal data
• Withdrawal: Withdraw consent at any time

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless required by law to retain it longer. Reservation records are typically retained for a minimum of seven years to comply with financial and tax regulations.

International Data Transfers

Your information may be transferred to and processed in countries other than New Zealand. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

Children's Privacy

Our services are not intended for individuals under 18 years of age, particularly for gaming-related activities. We do not knowingly collect personal information from children without parental consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the revision date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: momentshappiness@gmail.com
• Phone: +64 3 930 2230
• Address: 699 Colombo Street, Christchurch Central City, Christchurch 8011, New Zealand